A Unit Secretary is responsible for a variety of clerical duties on a hospital unit. They may answer phones, transcribe doctor's orders, maintain medical records, schedule appointments, and perform other office duties as needed. Unit Secretaries must be able to work well under pressure and have excellent customer service skills.

Unit Secretary Job Responsibilities

  • Answer phone calls and direct them to the appropriate staff member
  • Greet patients and visitors
  • Update patient records
  • Schedule appointments
  • File medical documents
  • Prepare patient charts
  • Transcribe doctor's orders


  • To provide secretarial and administrative support to the unit manager and staff.
  • To maintain efficient communication within the unit and between the unit and other departments.
  • To coordinate patient care activities within the unit.
  • To maintain accurate medical records for patients under the care of the unit staff.
  • To schedule appointments and tests for unit patients as directed by staff members.
  • To perform clerical duties such as typing, filing, and answering phones as needed.

Unit Secretary Job Skills & Qualifications Needed

  • The skills and qualifications needed for the role of Unit Secretary include excellent communication, interpersonal, and organizational skills. They must also be able to type accurately and have basic computer skills.