The Warranty Clerk position is responsible for maintaining warranty records and processing warranty claims. The Warranty Clerk will work with customers, vendors, and other departments to resolve warranty issues. Other duties include preparing reports, handling customer inquiries, and providing administrative support to the department. The ideal candidate will have excellent communication and customer service skills, strong attention to detail, and be able to work independently.

Warranty Clerk Job Responsibilities

  • Maintain records of warranty claims and repairs
  • Track warranty expiration dates
  • Submit warranty claims to manufacturers
  • Coordinate with customers, manufacturers, and repair technicians to resolve warranty issues
  • Maintain records of customer purchases and service history
  • Provide excellent customer service


  • To provide administrative support for the warranty department
  • To process warranty claims and track claim status
  • To maintain accurate records of warranty coverage and expiration dates
  • To generate reports on warranty activity as needed
  • To assist customers with questions or concerns about their warranties
  • To resolve customer issues in a timely and efficient manner

Warranty Clerk Job Skills & Qualifications Needed

  • The skills and qualifications needed for the role of Warranty Clerk are:
  • Excellent communication and customer service skills
  • Good organisation and time management skills
  • Accurate data entry and recording skills
  • Previous experience in a warranty or customer service role would be advantageous