Sales Support Specialist Job Description Template
The Sales Support Specialist will provide administrative and clerical support to the sales team. They will manage customer inquiries, process orders, prepare quotes and proposals, and maintain sales records. The Sales Support Specialist will liaise with customers, suppliers, and other departments to ensure smooth communication and efficient order processing. They will also assist with marketing initiatives such as product launches, trade shows, and promotional campaigns.
Sales Support Specialist Job Responsibilities
- Answer incoming calls and provide support to customers regarding sales inquiries
- Enter customer orders into company system
- Follow up with customers on the status of their orders
- Provide pricing information to customers
- Assist Sales Representatives with various tasks as needed
- Maintain knowledge of company products and services
- Update customer account information in company system
- To provide sales support to the sales team by generating leads, conducting market research, and preparing sales presentations.
- To maintain close relationships with customers and prospects in order to identify their needs and provide them with the best possible solutions.
- To work closely with the sales team in order to develop effective strategies for achieving targets.
- To monitor competitor activity and keep abreast of industry trends in order to identify new opportunities for the company.
- To contribute to the achievement of departmental targets by providing accurate forecasting information and reports.
Sales Support Specialist Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Sales Support Specialist vary depending on the company. However, most companies require that applicants have excellent communication and customer service skills. Additionally, applicants should be able to work independently and be detailoriented. Some companies may also require that applicants have previous experience working in sales or customer service.