Front Office Assistant Job Description Template
The Front Office Assistant will be responsible for greeting guests and providing them with information about the company. They will also be responsible for answering phone calls and routing them to the appropriate department. Additionally, they will be responsible for handling mail and packages that come into the office.
Front Office Assistant Job Responsibilities
- Greeting and assisting customers and clients
- Answering phones and routing calls
- Taking messages and responding to inquiries
- Scheduling appointments and managing calendars
- Making travel arrangements
- Maintaining filing systems
- Processing incoming and outgoing mail
Objectives
- To provide administrative and secretarial support to the front office team.
- To ensure the smooth running of the front office by providing efficient and effective administrative support.
- To liaise with internal and external customers, suppliers and visitors in a professional and courteous manner.
- To deal with enquiries efficiently, in person, on the telephone or via email, providing information as requested or signposting to the relevant member of staff/department.
- To undertake general clerical duties including typing, filing, photocopying etc. as required by the front office team.
- To maintain accurate records of correspondence, both paper and electronic
Front Office Assistant Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Front Office Assistant include excellent customer service skills, strong communication and interpersonal skills, computer literacy, and the ability to multitask. Additionally, a Front Office Assistant should be able to work well under pressure and handle customer complaints in a professional manner.