Front Desk Manager Job Description Template
The Front Desk Manager is responsible for the overall operation of the front desk and its staff. He/she supervises the activities of the front desk clerks, ensures that all guests are properly checked in and checked out, and handles any guest complaints or problems. The Front Desk Manager also coordinates with other departments to ensure that all guest needs are met.
Front Desk Manager Job Responsibilities
- Overseeing the daily operations of the front desk
- Ensuring that all front desk staff are providing excellent customer service
- Resolving any customer complaints or issues
- Coordinating with other departments to ensure a smooth and efficient operation
- Maintaining up-to-date knowledge of hotel services, policies, and procedures
- Training and supervising front desk staff
- Preparing shift schedules and assigning tasks
- Conducting performance reviews for front desk staff
Objectives
- To ensure that the front desk runs smoothly and efficiently at all times.
- To manage and train front desk staff, as well as resolve any issues that may arise.
- To provide excellent customer service to all guests and visitors, and handle any complaints in a professional manner.
- To maintain accurate records of guest arrivals and departures, as well as reservations made.
- To liaise with other departments within the hotel to ensure that all guests' needs are met in a timely fashion.
Front Desk Manager Job Skills & Qualifications Needed
- A front desk manager should have excellent customer service skills and the ability to multitask. They should be able to handle customer complaints and resolve conflict. A front desk manager should also be organized and have experience with managing staff.