Front Desk Clerk Job Description Template
The Front Desk Clerk is responsible for guest check-in and check-out, answering guest questions and requests, and providing excellent customer service. He or she will also maintain the cleanliness and organization of the front desk area. The ideal candidate will have previous experience working in a hotel or customer service environment, and must be able to work well under pressure.
Front Desk Clerk Job Responsibilities
- Greeting guests and checking them in
- Answering phone calls and taking messages
- Scheduling appointments
- Taking payments
- Filing paperwork
- Maintaining a clean and organized work space
Objectives
- Welcoming guests and checking them in
- Answering guest questions and addressing concerns
- Taking phone calls and messages
- Scheduling appointments and reservations
- Collecting payments and processing transactions
- Maintaining cleanliness and organization of the front desk area
- Providing excellent customer service at all times
Front Desk Clerk Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Front Desk Clerk vary depending on the employer, but often include excellent customer service skills, good communication skills, basic math skills, and computer literacy. Some employers may also require experience working in a hotel or other customer service environment.