Dispatcher Job Description Template
A dispatcher is responsible for sending and receiving messages for a company or organization. They may also be responsible for routing calls and keeping track of vehicles. Dispatchers must be able to communicate clearly and effectively.
Dispatcher Job Responsibilities
- Answer incoming calls and route them to the appropriate personnel or department.
- Monitor radio traffic and keep track of where units are located at all times.
- Enter call information into the dispatch system.
- Coordinate with other agencies as needed, such as police, fire, or ambulance services.
- Keep calm and efficient during highstress situations.
Objectives
- To ensure that all calls are answered in a timely and professional manner
- To dispatch emergency personnel in a quick and efficient manner
- To maintain communication with emergency personnel while they are en route to the scene
- To provide updates to callers on the status of their emergency situation
- To keep records of all dispatched calls
Dispatcher Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of dispatcher vary depending on the company, but typically include excellent communication and organizational skills, as well as experience with dispatching software. Some companies may also require dispatchers to have a valid driver's license and clean driving record.