The Ticket Booth Supervisor will oversee the ticket booth staff and operations. They will be responsible for training new employees, scheduling shifts, handling customer complaints, and maintaining the cleanliness and organization of the booth area. The supervisor will also sell tickets and handle transactions when needed.
Ticket Booth Supervisor Job Responsibilities
Supervise ticket booth staff and ensure that they are providing excellent customer service
Ensure that the ticket booth is running smoothly and efficiently
Answer customer questions and resolve any issues or complaints
Coordinate with other event staff to ensure a smooth event experience for all guests
Keep track of ticket sales and report any discrepancies
Perform regular maintenance and upkeep of the ticket booth and equipment
To provide excellent customer service and ensure a positive customer experience.
To efficiently manage the ticket booth operations, including ticket sales, will call, and guest services.
To resolve any customer issues or complaints in a professional and courteous manner.
To maintain a high level of product knowledge to effectively sell tickets and upsell guests on additional offerings.
To accurately handle cash and credit card transactions.
To stay updated on all upcoming events and promotions to best assist guests.
The skills and qualifications needed for the role of Ticket Booth Supervisor include excellent customer service skills, strong organizational and communication skills, and the ability to handle cash transactions. Additionally, Ticket Booth Supervisors must be able to stand for long periods of time and lift up to 50 pounds.