The Retail Store Manager is responsible for running the day-to-day operations of a retail store. This includes overseeing employees, managing inventory, and providing excellent customer service. The Retail Store Manager must be able to work in a fast-paced environment and have strong leadership skills.

Retail Store Manager Job Responsibilities

  • Hiring and training new employees
  • Creating employee schedules
  • Stocking shelves and organizing the sales floor
  • Handling customer complaints and concerns
  • Monitoring store security
  • overseeing cash register operations


  • To manage and oversee the daily operations of the retail store.
  • To ensure that the store is running smoothly and efficiently.
  • To supervise and train staff members.
  • To resolve any customer complaints or queries.
  • To maintain stock levels and order new stock as necessary.
  • To keep up to date with changes in the retail sector and implement new strategies when needed.
  • To produce monthly reports detailing sales figures, targets and KPIs for management review

Retail Store Manager Job Skills & Qualifications Needed

  • The skills and qualifications needed for the role of Retail Store Manager vary depending on the company, but typically include a high school diploma or equivalent, several years of experience working in retail sales or management, and strong customer service and leadership skills. Some companies may also require completion of a formal training program.