The Retail Assistant Manager is responsible for the day-to-day operations of the store. They work closely with the Store Manager to ensure that the store runs smoothly and efficiently. The Retail Assistant Manager is responsible for supervising and training employees, as well as handling customer service issues. They must be able to multitask and have excellent organizational skills.
Retail Assistant Manager Job Responsibilities
Hiring, training, and supervising retail sales staff
Planning and overseeing daily operations of the store
Creating and implementing strategies to increase sales and profits
Monitoring inventory levels and ordering merchandise as needed
Ensuring the store is clean, wellorganized, and properly merchandised
Handling customer complaints and concerns in a professional manner
Working with upper management to develop longterm plans for the store
To achieve high levels of customer satisfaction by providing excellent customer service
To assist the Store Manager in running the store efficiently and effectively
To ensure that store targets and KPIs are met or exceeded
To oversee and motivate staff members to ensure they are providing excellent customer service
To carry out stock control procedures and maintain accurate stock records
To resolve any customer complaints in a professional and efficient manner
The skills and qualifications needed for the role of Retail Assistant Manager vary depending on the company, but often include a high school diploma or equivalent, as well as experience in retail management. Some companies may also require assistant managers to have a bachelor's degree in business administration or a related field.