The Shop Manager is responsible for the overall operation of the shop. They must maintain a clean and organized work space, as well as ensure that all employees are productive and working safely. The Shop Manager must be able to effectively communicate with customers and vendors, and have strong leadership skills.

Shop Manager Job Responsibilities

  • Hiring and training staff
  • Creating work schedules
  • Monitoring inventory levels
  • Ordering merchandise
  • Tracking sales data
  • Resolving customer complaints
  • Maintaining store appearance


  • To increase sales and profitability of the shop.
  • To ensure efficient and effective operations of the shop.
  • To develop and implement strategies to improve customer service and satisfaction.
  • To oversee the training and development of shop staff.
  • To monitor stock levels and identify opportunities for new products or services

Shop Manager Job Skills & Qualifications Needed

  • The skills and qualifications needed for the role of Shop Manager are:
  • Proven experience as a shop manager or relevant role
  • Solid understanding of retail management procedures
  • Excellent communication and people skills
  • Outstanding organizational and leadership abilities
  • Able to work long hours on your feet