The Shop Assistant will be responsible for providing excellent customer service and support to customers in a retail setting. The Shop Assistant will need to have good communication skills, be able to work well under pressure and have good organizational skills. They will also need to be able to lift heavy objects and stand for long periods of time.

Shop Assistant Job Responsibilities

  • Greet customers as they enter the shop
  • Assist customers with finding items they are looking for
  • Help customers to the till with their purchases
  • Keep the shop tidy and organized
  • Restock shelves when necessary
  • Deal with customer complaints or queries


  • To provide excellent customer service and ensure a positive shopping experience for all customers
  • To maintain a clean, organized, and wellstocked store
  • To accurately process sales transactions and handle cash/credit payments
  • To assist in merchandising and stocking activities as needed
  • To resolve customer complaints in a professional and courteous manner

Shop Assistant Job Skills & Qualifications Needed

  • The skills and qualifications needed for the role of shop assistant include excellent customer service skills, good communication skills, and basic math skills. Additionally, shop assistants need to be able to work well under pressure and have the ability to handle multiple tasks simultaneously.