The Retail Associate is responsible for providing excellent customer service to all retail customers. He or she will assist customers in finding the merchandise they are looking for, answer any questions they have about the merchandise, and ring up purchases. The Retail Associate must be able to handle customer complaints in a professional manner. He or she will also be responsible for keeping the sales floor clean and organized, as well as stocking shelves as needed.

Retail Associate Job Responsibilities

  • Greet and assist customers in finding the products they are looking for
  • Help customers with product questions and concerns
  • Maintain a clean and organized store
  • Restock shelves as needed
  • Complete sales transactions and process payments
  • Provide excellent customer service


  • Achieve sales targets
  • Provide excellent customer service
  • Ensure high levels of store presentation and product availability
  • Maximize stock turnover and control shrinkage
  • Maintain strong product knowledge

Retail Associate Job Skills & Qualifications Needed

  • The skills and qualifications needed for the role of a retail associate vary depending on the employer, but typically include excellent customer service skills, basic math skills, and the ability to lift and carry heavy objects. Some employers may also require previous experience working in a retail setting.