Claims Adjuster Job Description Template

The Claims Adjuster will be responsible for investigating, evaluating and settling insurance claims. They will interview policyholders, claimants and witnesses to determine the extent of liability, gather relevant evidence and negotiate settlements. The Claims Adjuster will also maintain accurate claim files and keep up to date on industry trends and developments.

Claims Adjuster Job Responsibilities

  • Investigate the cause of property damage and determine who is liable.
  • Evaluate insurance policies to determine coverage and extent of damages.
  • Interview policyholders, witnesses, and other relevant parties to gather information.
  • Review police reports, medical records, and other documentation to support the claim.
  • Determine the value of the claim and negotiate settlements with claimants or their representatives.
  • Prepare detailed reports documenting all aspects of the claims investigation process


  • To review and process insurance claims in a timely and accurate manner
  • To investigate insurance claims and determine the extent of the insurer's liability
  • To negotiate settlements with claimants
  • To resolve disputes between insurers and policyholders
  • To keep abreast of developments in the insurance industry

Claims Adjuster Job Skills & Qualifications Needed

  • The skills and qualifications needed for the role of a Claims Adjuster vary depending on the company. However, most Claims Adjusters need excellent communication and customer service skills. They must be able to handle difficult conversations with customers who may be upset about their claim. Additionally, they need strong research and analytical skills to investigate claims and make decisions about them. Many companies require adjusters to have a bachelor's degree in business or a related field. Some companies may also require claims adjusters to be licensed by the state in which they work.