Travel Consultant Job Description Template
A travel consultant helps people plan their holidays and business trips. They offer advice on where to go, how to get there, and what to do once you're there. They also book flights, accommodation, and transport.
Travel Consultant Job Responsibilities
- Arrange travel for business and vacation customers
- Determine destination, modes of transportation, travel dates, costs and accommodations
- Plan and sell transportation and accommodations using knowledge of travel routes
- Calculate total travel costs and hand out final itinerary to customer
- Answer questions regarding travel regulations, passports and visas
Objectives
- To provide excellent customer service to clients in order to ensure their satisfaction with the travel planning process.
- To work with clients to determine their travel needs and preferences, and develop customized travel itineraries that meet their requirements.
- To research various destination options and make recommendations based on client’s needs and interests.
- To book transportation, accommodation, and other necessary arrangements for clients’ trips.
- To keep upto-date on the latest developments in the travel industry in order to better serve clients’ needs and offer them new travel opportunities.
Travel Consultant Job Skills & Qualifications Needed
- Skills:
- Excellent customer service skills
- Good communication and interpersonal skills
- Proven sales ability
- High level of computer literacy, including experience with booking systems and Microsoft Office applications
- Ability to work well under pressure and meet deadlines
- Attention to detail
- Qualifications:
- A relevant tertiary qualification in tourism or travel would be highly regarded but is not essential.
- Industry qualifications such as a Certificate III in Travel may also be beneficial.