PBX Operator Job Description Template
A PBX Operator is responsible for the operation and maintenance of a private branch exchange (PBX) telephone system. They install, program, and test PBX equipment and systems, as well as troubleshoot any issues that may arise. In addition, they train users on how to use the system and provide customer support.
PBX Operator Job Responsibilities
- Receive and place telephone calls for the company or organization.
- Keep records of outgoing and incoming calls.
- May be responsible for setting up new phone lines and extensions.
- May provide information to callers about the company or organization, such as directions to the office, hours of operation, or services offered.
Objectives
- Answer incoming calls and route them to the appropriate extension or department.
- Monitor the PBX system for any problems or issues.
- Record messages from callers and deliver them to the intended recipient.
- Transfer calls as needed or requested by the caller.
- Keep track of all calls made through the PBX system and generate reports as needed.
- Assist with setting up new extensions and user accounts in the PBX system.
- 7
PBX Operator Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of PBX Operator include excellent customer service skills, strong communication skills, and the ability to multitask. Additionally, PBX Operators should have basic computer skills and knowledge of telephone systems.