The role of the Community Manager is to develop and oversee all aspects of the community, including but not limited to: planning and executing community events, managing volunteers, working with businesses and organizations within the community, developing and implementing marketing and outreach strategies, and serving as a liaison between the community and the Board of Directors. The ideal candidate will have experience in event planning, volunteer management, marketing, and/or public relations. They should also be highly organized, detail-oriented, and have excellent written and verbal communication skills.

Community Manager Job Responsibilities

  • Develop and implement community engagement strategy
  • Plan and execute community events and programs
  • Build relationships with key stakeholders and partners
  • Manage social media platforms and online communities
  • Moderate online content and conversations
  • Provide customer service support to community members
  • Collect feedback from the community and report to management

Objectives

  • To develop and maintain a strong online community for our brand.
  • To create and manage content that engages our target audience.
  • To moderate online conversations and ensure a positive user experience.
  • To track, analyze, and report on community metrics to identify areas of improvement.
  • To work with other departments to ensure that the community is integrated into all aspects of the business.

Community Manager Job Skills & Qualifications Needed

  • The skills and qualifications needed for the role of Community Manager are:
  • A bachelor's degree in marketing, communications, or a related field.
  • A minimum of two years experience in community management, marketing, or a related field.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Creativity and problem solving abilities.