Wait Staff Job Description Template
The Wait Staff will be responsible for taking orders and serving food and drinks to customers. They will need to be able to upsell items and provide excellent customer service. The Wait Staff will also be responsible for cleaning tables and resetting them for the next customer.
Wait Staff Job Responsibilities
- Greeting customers as they arrive and seating them at their table
- Taking orders and relaying them to the kitchen staff
- Serving food and drinks to customers
- Clearing away plates and glasses after customers have finished their meal
- Ensuring that the dining area is clean and tidy at all times
- Dealing with customer enquiries and complaints in a professional manner
Objectives
- To provide an excellent level of customer service to guests at all times.
- To take food and drink orders accurately and efficiently, ensuring that all special requirements are met.
- To liaise closely with the kitchen staff to ensure that all meals are prepared and served in a timely manner.
- To upsell menu items and drinks where possible to maximise sales for the business.
- To clear away used dishes and cutlery promptly after each course, resetting tables ready for the next guests as necessary.
- To keep the dining area clean and tidy at all times, carrying out basic cleaning tasks as required.
- To be proactive in solving any customer issues or complaints that may arise during their visit
Wait Staff Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Wait Staff include excellent customer service skills, good communication skills, and the ability to work well under pressure. Wait staff also need to be able to lift heavy trays and plates, and stand for long periods of time.