Telemarketing Executive Job Description Template
The Telemarketing Executive will be responsible for making outbound calls to customers and clients in order to promote and sell products and services. They will also be responsible for answering inbound calls from customers, handling customer enquiries and complaints. The Telemarketing Executive will need to have excellent communication skills, be able to build rapport with customers and have the ability to upsell and cross-sell products.
Telemarketing Executive Job Responsibilities
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Enter and maintain customer contact information in databases
- Call customers periodically to follow up on their interest in the product or service
Objectives
- To make outgoing calls to customers and promote products or services
- To answer incoming calls from customers and provide information about products or services
- To upsell products or services to customers
- To cross sell products or services to customers
- To achieve daily, weekly, and monthly sales targets
- To maintain accurate records of customer interactions
Telemarketing Executive Job Skills & Qualifications Needed
- A high school diploma or equivalent is typically required for this position.
- Some employers may require postsecondary education, such as an associate's degree in marketing or a related field.
- Previous experience in sales, customer service, or telemarketing is often helpful.
- Strong communication and interpersonal skills are essential for success in this role.
- Prospecting and cold-calling abilities are also important.