Telemarketer Job Description Template
The Telemarketer will be responsible for making outgoing calls to customers and prospects in order to generate leads and set appointments. The Telemarketer will also be responsible for maintaining accurate records of all calls made using the company’s CRM system. The ideal candidate for this position will have previous experience in telemarketing or customer service, and should be comfortable working independently with little supervision.
Telemarketer Job Responsibilities
- Answer customer questions about products or services
- Provide information about special promotions or discounts
- Process orders or payments over the phone
- Upsell customers to higherpriced products or services
- Schedule appointments for sales or service calls
- Keep records of customer interactions and transactions
Objectives
- Achieve daily, weekly, and monthly quotas of outbound calls
- Maintain a high level of customer service and satisfaction
- Identify potential customers and pitch products or services
- Keep accurate records of call logs and customer interactions
- Provide feedback to management on sales strategies and effectiveness
Telemarketer Job Skills & Qualifications Needed
- A high school diploma or equivalent is typically required for a telemarketer.
- Some employers may prefer candidates with postsecondary education, such as an associate's degree in marketing or customer service.
- Previous experience in customer service or sales is often required or preferred.
- Strong communication and interpersonal skills are essential for success in this role, as well as the ability to effectively handle rejection.