The Technical Account Manager will be responsible for managing a portfolio of technical accounts and ensuring that the associated projects are delivered on time, within scope and within budget. They will liaise with clients to understand their technical requirements and ensure that these are met by the project team. The Technical Account Manager will also be responsible for overseeing the quality control of deliverables and providing feedback to clients as required. They will work closely with other members of the account management team to ensure smooth communication and coordination between all parties involved in each project.

Technical Account Manager Job Responsibilities

  • Serve as the primary point of contact and manage relationships with assigned customers
  • Understand customer’s business needs and objectives and align them with company’s solutions
  • Proactively develop technical account plans that address shortterm pain points and long-term goals
  • Deliver engaging presentations and demonstrations that showcase the value of company’s products/services
  • Act as a technical advisor to customers, providing guidance on best practices and troubleshooting issues
  • Work closely with crossfunctional teams (e.g. engineering, professional services, support) to drive customer success
  • Monitor customer health metrics and proactively identify risks/opportunities; take appropriate actions to mitigate risks and maximize opportunities
  • Stay upto-date on industry trends, competitive landscape, and product roadmap; share insights with internal stakeholders

Objectives

  • To manage and oversee all technical aspects of assigned accounts
  • To ensure that all account deliverables are met in a timely and efficient manner
  • To liaise between clients and internal teams to resolve any technical issues
  • To provide expert technical advice and guidance to clients
  • To keep abreast of latest industry developments and trends

Technical Account Manager Job Skills & Qualifications Needed

  • A technical background is necessary in order to understand the products and services being offered.
  • Excellent communication skills are required in order to manage customer expectations and build relationships.
  • Organizational skills are necessary in order to keep track of multiple projects and priorities.
  • The ability to troubleshoot technical problems is essential in this role.