Service Writer Job Description Template
The Service Writer is responsible for greeting customers and scheduling service appointments. They will also consult with customers to determine the nature of their problem and provide them with estimates for repairs. The Service Writer will maintain a high level of customer satisfaction by ensuring that all repairs are completed in a timely and efficient manner.
Service Writer Job Responsibilities
- Greet customers and listen to their concerns
- Schedule service appointments and coordinate with technicians
- Write up estimates for repairs and maintenance services
- Keep track of customer records and invoices
- Order parts and supplies as needed
Objectives
- To provide excellent customer service by maintaining strong communication with customers and keeping them updated on the status of their repairs.
- To maintain a high level of accuracy and efficiency when writing repair orders and estimates.
- To keep upto-date on the latest products and services offered by the company in order to best serve customers' needs.
- To contribute to a positive, teamoriented work environment by displaying a positive attitude and willingness to help out colleagues as needed.
Service Writer Job Skills & Qualifications Needed
- Service writers should have excellent customer service skills as they will be interacting with customers on a regular basis. They should also have good communication skills, as they will need to relay information between customers and technicians. Additionally, service writers should be able to multitask and handle multiple tasks at once.