The Retail Banker is responsible for providing banking services to customers in a retail setting. This includes opening and closing accounts, processing transactions, and providing customer service. The Retail Banker must be able to maintain a high level of accuracy and meet deadlines. They must also have excellent interpersonal skills and be able to resolve customer complaints.

Retail Banker Job Responsibilities

  • Selling banking products and services to customers
  • Cross-selling bank products to customers
  • Opening new customer accounts
  • Processing customer transactions
  • Answering customer questions about banking products and services
  • Referring customers to other bank staff for more complex questions or problems
  • Maintaining knowledge of current bank promotions and products


  • Selling banking products and services to customers
  • Cross-selling other bank products to customers
  • Building and maintaining relationships with customers
  • Providing excellent customer service
  • Achieving individual sales targets
  • Assisting customers with their banking enquiries
  • Processing customer transactions accurately and efficiently
  • Adhering to bank policies and procedures

Retail Banker Job Skills & Qualifications Needed

  • There is no onesize-fits-all answer to this question, as the skills and qualifications needed for the role of retail banker will vary depending on the specific bank and position. However, some general skills and qualifications that may be required include:
  • A high school diploma or equivalent
  • Basic math and computer skills
  • Good communication and customer service skills
  • The ability to work well under pressure
  • Previous experience in a banking or financial institution (optional)