Inside Sales Manager Job Description Template

The Inside Sales Manager is responsible for coaching and leading a team of inside sales representatives in meeting and exceeding their sales goals. The Inside Sales Manager will develop and implement strategies to increase customer satisfaction and grow the inside sales team's business. The Inside Sales Manager will also be responsible for managing budgets, forecasting sales trends, and analyzing data to improve results.

Inside Sales Manager Job Responsibilities

  • Manage and motivate a team of inside sales representatives
  • Set sales targets for the team and individuals, and monitor progress against these targets
  • Train new inside sales reps on company products, processes, and systems
  • Monitor individual performance and give feedback to help reps improve their selling skills
  • Handle customer escalations and complaints as needed
  • Work with other departments (such as marketing, product management, customer success) to ensure that the inside sales team has the resources they need to be successful
  • Develop new strategies to increase sales productivity and effectiveness

Objectives

  • Achieve and exceed quarterly sales targets
  • Manage a team of inside sales representatives
  • Train and develop inside sales reps
  • Monitor individual and team performance against metrics
  • Handle customer inquiries and complaints
  • Generate new leads and business opportunities

Inside Sales Manager Job Skills & Qualifications Needed

  • Education:
  • A bachelor’s degree is required for this role.
  • Skills:
  • Strong communication and interpersonal skills are needed to manage a team of inside sales representatives.
  • Organizational skills are necessary to keep track of sales goals and quotas.
  • leadership skills are essential to motivate and inspire a team of salespeople.