Telesales Manager Job Description Template

The Telesales Manager is responsible for managing and developing a team of telesales executives. They will be responsible for achieving targets, supporting and coaching the team, and ensuring that high standards are maintained. They will also be required to develop new business opportunities and manage relationships with existing clients.

Telesales Manager Job Responsibilities

  • Manage a team of telesales representatives
  • Set sales targets and KPIs for the team
  • Monitor team performance and give feedback
  • Train and develop team members
  • Handle customer complaints and queries
  • Generate reports on sales data

Objectives

  • To manage and lead a team of telesales executives in achieving set targets for sales and new customer acquisition.
  • To formulate strategies and plans for effective execution of telesales operations.
  • To monitor performance of telesales team against set KPIs and take corrective measures to improve results.
  • To liaise with other departments within the organization to ensure smooth coordination and implementation of telesales activities.
  • To provide regular feedback to management on the progress of telesales operations and suggest improvements where necessary.

Telesales Manager Job Skills & Qualifications Needed

  • In order to be a telesales manager, you will need excellent communication and people skills. You should be able to motivate and lead a team of salespeople, and have a good understanding of the sales process. Additionally, it is helpful to have experience in customer service or telemarketing.