Hotel Manager Job Description Template
The Hotel Manager is responsible for all aspects of hotel operations, including guest satisfaction, employee relations, sales and marketing, financial performance and profitability. The Hotel Manager ensures that the hotel meets or exceeds its goals by developing and implementing strategies and action plans. The Hotel Manager also oversees the day-to-day operations of the hotel, including housekeeping, food and beverage service, front desk operations and engineering.
Hotel Manager Job Responsibilities
- Hiring and training staff
- Scheduling shifts
- Monitoring guest satisfaction
- Handling customer complaints
- Maintaining financial records
- Ensuring compliance with health and safety regulations
Objectives
- To manage and oversee all aspects of hotel operations
- To ensure that all guests have a pleasant and enjoyable stay
- To maximise occupancy levels and room revenues
- To develop and implement marketing and sales strategies to increase business
- To monitor guest satisfaction levels and take corrective action where necessary
- To maintain high standards of cleanliness, safety and security throughout the hotel
- To control costs and expenses within budgeted guidelines
- To liaise with suppliers, contractors and other external parties as required
Hotel Manager Job Skills & Qualifications Needed
- Hotel managers are responsible for the daily operations of a hotel. They ensure that the hotel runs smoothly and efficiently, while providing guests with a high level of customer service. Hotel managers typically have a bachelor's degree in hospitality management or a related field. They must also have strong leadership and communication skills, as well as experience in the hotel industry.