Ground Staff Job Description Template
The Ground Staff is responsible for providing support to the airline’s operations on the ground. This includes tasks such as check-in, baggage handling, and aircraft marshalling. The Ground Staff must be able to work well under pressure and have excellent customer service skills.
Ground Staff Job Responsibilities
- Greeting passengers as they arrive and checking their tickets
- Helping passengers with any enquiries they have
- Loading and unloading luggage from planes
- Cleaning the aircraft after each flight
- Refuelling the aircraft ready for its next journey
Objectives
- To provide excellent customer service to passengers and clients
- To ensure the safety and security of all ground staff, passengers, and equipment
- To efficiently handle baggage, cargo, and other ground operations duties
- To maintain communication with pilots and other personnel to coordinate activities
- To follow all safety procedures and regulations
Ground Staff Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Ground Staff include excellent customer service skills, good communication skills, and the ability to work well under pressure. Additionally, candidates should have a strong interest in aviation and be able to work flexible hours.