Front of House Staff Job Description Template
The Front of House Staff will be responsible for greeting and seating guests, taking phone calls, and answering questions about the menu. They will also be responsible for maintaining the cleanliness of the front of the house area and keeping track of guest orders.
Front of House Staff Job Responsibilities
- Greet guests and ensure they are comfortable
- Seat guests and manage table reservations
- Take orders from guests and input them into the POS system
- Communicate with kitchen staff to ensure orders are prepared in a timely manner
- Serve food and drinks to guests
- Manage guest complaints or concerns
Objectives
- Create a warm and welcoming environment for guests
- Seat guests and manage dining room flow
- Coordinate with kitchen staff to ensure timely delivery of food
- Provide excellent customer service at all times
- Maintain cleanliness and organization in the front of house area
- Assist with managing reservations and walk-ins
- Handle guest inquiries and complaints in a professional manner
Front of House Staff Job Skills & Qualifications Needed
- Some basic qualifications that may be required for the role of front of house staff include a high school diploma or equivalent, as well as some prior experience working in customer service. Additionally, strong communication and interpersonal skills are essential for this position, as front of house staff are often the first point of contact with guests and customers. Finally, Front of House Staff must be able to work well under pressure and handle multiple tasks simultaneously.