Front Desk Agent Job Description Template
The Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, verifying guest's credit, handling cash and making change, processing all payments according to established hotel requirements. The Front Desk Agent also assists with reservations when necessary.
Front Desk Agent Job Responsibilities
- Greet guests and check them in
- Answer phone calls and direct calls to the appropriate department
- Handle guest concerns and complaints
- Maintain cleanliness of front desk area
- Help with luggage if needed
Objectives
- To provide efficient and courteous service to guests by ensuring that all guest requests are fulfilled in a timely and professional manner.
- To maintain a high level of cleanliness and organization in the front desk area at all times.
- To accurately process all guest checkins/check-outs, reservations, and cancellations according to hotel procedures.
- To upsell rooms and amenities to guests whenever possible.
- To resolve guest complaints or concerns in a prompt and professional manner.
Front Desk Agent Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Front Desk Agent include excellent customer service skills, strong communication and organizational skills, basic computer proficiency, and the ability to multitask. Additionally, Front Desk Agents should have a friendly and professional demeanor.