Floor Staff Job Description Template
The Floor Staff will be responsible for providing an excellent customer service experience to all guests who visit the premises. They will be expected to engage with guests, take orders, and serve food and drinks in a timely manner. Other duties will include cleaning tables, resetting the dining area, and assisting with any other tasks as requested by the management team. The ideal candidate will have previous experience working in a similar role, and must be able to work well under pressure in a fast-paced environment.
Floor Staff Job Responsibilities
- Greet guests and seat them in the dining room
- Clear and reset tables after guests have finished their meals
- Assist servers with taking orders and serving food and drinks to guests
- Maintain a clean and organized dining room
- Perform other duties as assigned by the manager
Objectives
- Greet customers as they enter the store and answer any questions they have
- Direct customers to the appropriate aisle or department when necessary
- Maintain a clean and organized work area at all times
- Restock shelves as needed throughout the shift
- Complete sales transactions quickly and accurately
- Help keep the store front tidy and presentable for customers
Floor Staff Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of floor staff vary depending on the specific position and company. However, some general skills and qualifications that are often required include:
- Excellent customer service skills
- Ability to stand for long periods of time
- Basic math skills
- Ability to work in a fast-paced environment
- Reliable transportation