Duty Manager Job Description Template
The Duty Manager will be responsible for ensuring the smooth running of the hotel during their shift. They will oversee all departments and staff, and deal with any guest queries or complaints. They will also be required to carry out regular checks around the property, and report any maintenance issues.
Duty Manager Job Responsibilities
- The Duty Manager is responsible for managing the operations of the facility during their shift. This includes supervising staff, responding to emergencies, and ensuring that all safety protocols are followed. The Duty Manager must also maintain a high level of customer service by addressing any concerns or complaints from guests.
Objectives
- To provide excellent customer service.
- To ensure the safety and security of customers and staff.
- To resolve conflict and deal with difficult situations.
- To maintain a high level of cleanliness and order in the store.
- To manage stock levels and promote sales.
Duty Manager Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Duty Manager are: excellent communication and customer service skills, the ability to work well under pressure, good organisation and time management skills, and previous experience in a similar role.