Customer Support Executive Job Description Template
The Customer Support Executive will be responsible for managing customer queries and complaints. They will liaise with internal teams to resolve issues and ensure that customers are satisfied with the outcome. The Customer Support Executive will also be required to provide feedback to management on customer service trends.
Customer Support Executive Job Responsibilities
- Providing customer support via phone, email, and live chat
- Troubleshooting customer issues and providing solutions
- Investigating and escalating complex customer issues
- Maintaining upto-date knowledge of company products and services
- Documenting customer interactions in company CRM system
- Following up with customers after service is provided
- Proactively identifying ways to improve the customer experience
Objectives
- To provide an excellent level of customer service to customers at all times.
- To resolve customer queries and complaints in a timely and efficient manner.
- To maintain upto-date knowledge of the company’s products and services.
- To promote the company’s products and services to customers where appropriate.
- To build strong relationships with customers, demonstrating a commitment to meeting their needs.
- To contribute to the achievement of team targets and objectives
Customer Support Executive Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Customer Support Executive are:
- A minimum of 2 years customer service or support experience, preferably in a fast-paced environment
- Excellent communication and interpersonal skills
- Proven ability to handle difficult customer situations with tact and diplomacy
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office applications