Customer Service Consultant Job Description Template
The Customer Service Consultant will provide support to customers by phone, email and online chat. They will troubleshoot customer inquiries and problems, investigate account issues and escalate complex issues to senior staff. The Customer Service Consultant will also maintain accurate records of customer interactions in the company CRM system.
Customer Service Consultant Job Responsibilities
- Act as the first point of contact for customers and provide them with assistance and support
- Handle customer inquiries and complaints in a professional and courteous manner
- Resolve customer issues by investigating the problem, identifying solutions, and taking appropriate action
- Maintain upto-date knowledge of company products and services to better assist customers
- Keep records of customer interactions and transactions
- Generate sales leads for other departments when appropriate
- Follow up with customers to ensure their satisfaction
Objectives
- To provide exceptional customer service and build strong relationships with customers
- To resolve customer inquiries and complaints in a timely and efficient manner
- To promote company products and services to customers
- To upsell and crosssell company products and services to customers
- To contribute to the achievement of company sales targets
Customer Service Consultant Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Customer Service Consultant are:
- Excellent communication skills
- A strong customer focus
- The ability to build rapport with customers
- Patience and the ability to handle difficult customer service inquiries
- The ability to stay calm under pressure
- Good problem solving skills