Courtesy Clerk Job Description Template
The Courtesy Clerk is responsible for providing excellent customer service to all guests. He or she will ensure that the store is clean and organized, and will provide assistance to guests as needed. The Courtesy Clerk will also be responsible for stocking shelves and conducting price checks.
Courtesy Clerk Job Responsibilities
- Greet and assist customers in a friendly and professional manner.
- Answer questions about store policies and procedures.
- Help customers locate items in the store.
- Stock shelves and maintain cleanliness throughout the sales floor.
- Return shopping carts to the front of the store.
- Perform other duties as assigned by management
Objectives
- To provide excellent customer service by greeting customers and assisting them with their shopping needs
- To keep the store clean and organized by sweeping, mopping, and stocking shelves
- To help customers find what they are looking for by answering their questions and directing them to the appropriate aisle
- To ensure that all items are properly priced and labeled before putting them out on the sales floor
- To handle customer complaints in a professional and courteous manner
Courtesy Clerk Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Courtesy Clerk include excellent customer service skills, the ability to lift and carry heavy objects, and basic math skills.