Counter Sales Job Description Template
The Counter Sales role is responsible for providing excellent customer service and promoting a positive image of the company to customers. They will operate cash registers, scanners, and other electronic equipment to process sales transactions. The Counter Sales will also stock shelves, keep the store clean and organized, and assist customers with finding merchandise. They must be able to stand for long periods of time and lift up to 50 pounds.
Counter Sales Job Responsibilities
- Greet customers and provide them with assistance
- Answer customers’ questions about products and prices
- Help customers select products that best meet their needs
- Offer suggestions and advice to customers on product selection
- Ring up sales on a cash register or pointof-sale system
- Process customer payments
- Keep track of inventory levels and reorder merchandise as needed
Objectives
- To provide excellent customer service and build strong relationships with customers
- To increase sales by upselling and cross-selling products
- To process transactions quickly and efficiently
- To maintain a clean and organized work area
- To resolve customer complaints in a timely and professional manner
Counter Sales Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Counter Sales are:
- Excellent communication and customer service skills
- Basic math skills
- Ability to use a computer and POS system
- High school diploma or equivalent