The Client Services Manager will be responsible for managing a team of client services representatives. They will be responsible for ensuring that the team provides excellent customer service to clients, meets all customer service metrics, and resolves any customer complaints. They will also work closely with other departments within the company to ensure that clients are satisfied with the products and services they receive. The Client Services Manager must have excellent communication and organizational skills, as well as experience managing a team of customer service representatives.

Client Services Manager Job Responsibilities

  • The Client Services Manager is responsible for the overall satisfaction of the company’s clients.
  • They ensure that client expectations are met and exceeded at all times.
  • They manage a team of customer service representatives and account managers who deal directly with clients on a daily basis.
  • They develop and implement strategies to improve customer satisfaction levels.
  • They work closely with other departments within the company to ensure that clients receive the best possible service at all times.

Objectives

  • To increase customer satisfaction levels by providing highquality client service.
  • To develop and maintain strong relationships with clients through effective communication and outstanding service delivery.
  • To contribute to the overall success of the organization by meeting or exceeding agreed upon targets and objectives.
  • To ensure that all team members are providing excellent client service and that any issues are promptly addressed and resolved.
  • To proactively identify ways to improve client service delivery, make recommendations accordingly, and implement improvements where possible.

Client Services Manager Job Skills & Qualifications Needed

  • A bachelor's degree in business administration or a related field is often required for this position.
  • Strong communication, interpersonal, and customer service skills are essential.
  • Organizational and time management skills are also necessary to coordinate multiple projects simultaneously and meet deadlines.
  • The ability to use various computer software programs is also often required.