Client Services Job Description Template
The Client Services role is responsible for providing support to clients in a professional and efficient manner. This includes answering queries, resolving issues and ensuring that client expectations are met. The Client Services team works closely with other departments within the company to provide an excellent level of service to clients. They also liaise with external suppliers to ensure that client needs are met.
Client Services Job Responsibilities
- Serve as the primary point of contact for clients
- Build and maintain strong, longlasting client relationships
- Understand client needs and requirements
- Liaise between clients and crossfunctional internal teams to ensure the timely and successful delivery of our solutions according to client expectations
- Handle project changes and delays gracefully, communicating updates to all relevant parties in a timely manner
- Proactively identify opportunities to improve client satisfaction and loyalty
- Stay upto-date with industry trends and developments
Objectives
- To provide an excellent level of customer service to our clients, ensuring that all their needs are met in a timely and efficient manner.
- To build strong and lasting relationships with our clients, based on mutual trust and respect.
- To always act in the best interests of our clients, providing them with honest and impartial advice at all times.
- To keep up to date with industry developments and changes, so that we can proactively advise our clients on how these may affect them.
- To work closely with other departments within the company, in order to provide a seamless service to our clients.
- To continually strive to improve the level of service we provide to our clients, making sure that we always exceed their expectations
Client Services Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Client Services are:
- Excellent communication and interpersonal skills
- A strong customer service orientation
- Good organizational and time management skills
- The ability to work well under pressure and meet deadlines
- Computer literacy