The Cafe Manager will be responsible for the overall operation of the cafe. This includes managing the staff, ordering supplies, and ensuring that the cafe is running smoothly. The Cafe Manager will also be responsible for creating a positive customer experience by providing excellent customer service.

Cafe Manager Job Responsibilities

  • Hiring and training staff
  • Creating work schedules
  • Ordering supplies and managing inventory
  • Monitoring food quality and safety standards
  • Maintaining budget and profitability goals
  • Handling customer complaints and feedback
  • Overseeing cleaning, maintenance, and repair operations

Objectives

  • Develop and implement strategies to increase cafe profitability
  • Maximize operational efficiency and effectiveness
  • Ensure compliance with all applicable laws and regulations
  • Create a positive, customer-focused environment
  • Provide strong leadership and direction to café staff
  • Actively promote the cafe and its products/services
  • Monitor competitor activity and adjust strategies as needed
  • Regularly assess customer satisfaction levels and take action to address any concerns

Cafe Manager Job Skills & Qualifications Needed

  • The skills and qualifications needed for the role of cafe manager include excellent communication and customer service skills, the ability to work well under pressure, strong organizational and leadership skills, and previous experience managing a cafe or restaurant.