Customer Service Consultant Interview Questions

Customer Service Consultant Interview Questions

• What experience do you have working in customer service?
• What do you feel is the most important aspect of good customer service?
• What do you do when you encounter a difficult customer situation?
• How do you handle conflict with coworkers?
• What would you say is your greatest strength and weakness when it comes to dealing with customers?
• Tell me about a time when you went above and beyond for a customer?
• Tell me about a time when you had to deal with a particularly challenging customer issue?
• Describe a time when you had to use tact and diplomacy in order to diffused a tense customer situation?