IT Support Engineer Job Description Template
The IT Support Engineer will be responsible for providing first line support to customers and resolving technical issues. They will also be required to document all problems and resolutions in the ticketing system. Other duties include maintaining hardware and software inventory, managing user accounts, and assisting with projects as needed. The ideal candidate will have excellent customer service skills, strong technical knowledge, and be able to work independently with little supervision.
IT Support Engineer Job Responsibilities
- Provide technical support for computer hardware and software systems.
- Install and configure computer systems.
- Diagnose and troubleshoot technical issues.
- Assist in resolving network issues.
- Train users on new computer systems and software applications.
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Objectives
- To provide first line support for IT systems and software in a company or organization.
- To install, configure and maintain computer hardware, software and networks.
- To troubleshoot technical problems and provide solutions to issues in a timely manner.
- To liaise with third party suppliers and vendors to resolve issues and procure new equipment as required.
- To maintain accurate records of all incidents, problems and resolutions in the company’s ticketing system.
- To contribute to the continual improvement of IT support processes and procedures within the company.
IT Support Engineer Job Skills & Qualifications Needed
- A bachelor's degree in computer science or a related field
- At least two years of experience working in IT support or a related field
- Strong technical skills and knowledge of various computer systems and software programs
- Excellent customer service skills and a strong commitment to solving customer problems
- The ability to work independently and as part of a team
- The ability to troubleshoot complex technical problems