Incident Manager Job Description Template
The Incident Manager is responsible for coordinating and managing the response to incidents within the organization. They work with various teams to ensure that incidents are resolved in a timely and effective manner. The Incident Manager also develops and maintains incident response plans.
Incident Manager Job Responsibilities
- Coordinate and manage the incident response team
- Ensure timely communication of incidents to stakeholders
- Develop and maintain incident response plans
- Facilitate incident debriefs and root cause analysis
- Maintain awareness of current threats and vulnerabilities
- Continuously improve the incident response process
Objectives
- Incidents are managed in a prompt, efficient and effective manner to minimize business impact.
- All incidents are logged, tracked and monitored using the Incident Management system.
- The incident management team is kept upto-date on the status of all incidents.
- All stakeholders are kept informed of the status of incidents throughout the duration of the incident.
- Service Level Agreements (SLAs) are adhered to during the management of incidents.
- The root cause of each incident is identified and documented.
- Lessons Learned are captured for future use.
Incident Manager Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Incident Manager include:
- Proven experience as an incident manager or similar role
- Excellent communication, interpersonal and leadership skills
- Ability to work under pressure and meet deadlines
- Problem-solving and decision-making abilities
- Knowledge of incident management systems and tools
- Bachelor's degree in computer science, engineering or a related field