What experience do you have in customer service or a similar role?
What would you say is your greatest strength when it comes to dealing with customers or clients?
In your previous roles, what kind of methods did you use to resolve customer complaints or issues?
Have you ever encountered a difficult customer service issue that required creative problem solving? If so, can you give us an example of how you handled it?
What computer software applications are you most proficient in using?
How well do you handle multitasking and prioritizing tasks when working under pressure? Give us an example of a time when you had to juggle multiple tasks simultaneously.
What do you think is the key to providing excellent customer service?
Do you have any experience coordinating services between multiple providers, such as contractors or vendors? If so, please describe a time when you had to do this and how it went.
In your opinion, what is the best way to deal with angry or dissatisfied customers?
Do you have any questions for us about the Service Coordinator position or our company in general?
