Health Care Customer Service Representative Job Description Template
The Health Care Customer Service Representative will be responsible for handling customer inquiries and providing excellent customer service. They will also be responsible for maintaining knowledge of company products and services, as well as resolving customer issues. Other duties include data entry and order processing. The ideal candidate will have excellent communication skills, a positive attitude, and be able to work independently with little supervision.
Health Care Customer Service Representative Job Responsibilities
- Answering incoming calls from patients and health care providers
- Responding to inquiries about scheduling, appointments, billing, and medical records
- Providing general information about the health care organization
- Transferring calls to appropriate departments or personnel
- documenting call details in the customer service database
Objectives
- To provide excellent customer service to health care patients and families.
- To act as a liaison between the health care facility and the patient/family.
- To ensure that all health care questions and concerns are addressed in a timely and professional manner.
- To maintain a high level of confidentiality with all patient information.
Health Care Customer Service Representative Job Skills & Qualifications Needed
- The skills and qualifications needed for the role of Health Care Customer Service Representative are:
- Excellent communication skills
- Patience
- Good customer service skills
- Basic computer skills