Technical Specialist Job Description Template
The Technical Specialist is responsible for providing technical support and guidance to customers. They will use their knowledge of products and services to troubleshoot customer issues and identify solutions. The Technical Specialist will also work with other departments to resolve customer concerns. This position requires excellent communication skills and the ability to work independently.
Technical Specialist Job Responsibilities
- Act as a technical expert for assigned projects and provide guidance to less experienced staff
- Develop project plans, schedules, and budgets
- Coordinate with other departments or organizations to secure resources needed for projects
- Monitor project progress and identify potential problems
- Prepare reports on project status for management and clients
- May provide training to new or less experienced staff
Objectives
- To provide technical support for company products and services.
- To troubleshoot and resolve technical issues for customers.
- To maintain upto-date knowledge of company products and services.
- To train customers on the use of company products and services.
- To develop and implement technical solutions for customer needs.
Technical Specialist Job Skills & Qualifications Needed
- A technical specialist should have a bachelor's degree in a technical field such as engineering, computer science, or mathematics.
- A minimum of five years experience working in a technical role is required.
- Strong problem solving skills are essential for this position.
- The ability to communicate effectively with both technical and non-technical staff is also important.